Conflict Resolution

Describe common causes of conflict and the different stages of conflict.

Reflect on their own experiences of conflict situations to develop strategies that reduce the opportunity for conflict in future.

Describe two forms of communication.

Explain the relative importance of verbal and non-verbal communication during a conflict situation.

Understand the impact of cultural differences in relation to communication.

Identify the causes of communication breakdown and explain how to create conditions for successful communication.

Utilise three communication models to assist in dealing with different levels of conflict.

Recognise behaviour patterns displayed by individuals during conflict.

Recognise warning and danger signals displayed during a conflict situation, including signs that may indicate the possibility of physical attack.

Identify procedural and environmental factors affecting conflict situations and recognise their importance for decision making.

Understand the importance of maintaining a safe distance in conflict situations.

Summarise appropriate methods and actions for various conflict scenarios, appreciating that no two situations are the same.

Explain the legal concept of ‘reasonable force’ and its limitations and requirements.

Identify the range of short- and long-term support available to those affected by a violent incident.

Understand the need to provide support to those directly affected by a violent incident and recognise the wider organisational benefits.